Shipping policy

At our store, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

Shipping Destinations

We currently ship to:

  • United States
  • United Kingdom

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Estimated Delivery Times

United States

  • Standard Shipping: 5–10 business days
  • Remote areas may require additional delivery time.

United Kingdom

  • Standard Shipping: 5–10 business days
  • Remote areas may require additional delivery time.

Please note that delivery times are estimates and may be affected by customs inspections, weather conditions, carrier delays, or peak seasons.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and any active promotions.

We may occasionally offer:

  • Free Shipping promotions
  • Buy One Get One (BOGO) offers
  • Seasonal discounts

These promotions will be clearly displayed on our website when available.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking information may take 24–72 hours to become active after shipment.

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • We cannot guarantee successful delivery.

Please contact us immediately if you notice an error in your shipping address.

Lost, Delayed, or Stolen Packages

If your package is significantly delayed or appears lost in transit, please contact us and we will work with the shipping carrier to investigate.

Please note:

  • Orders marked as "Delivered" by the carrier are considered successfully delivered.
  • We are not responsible for packages lost or stolen after confirmed delivery.

Customs, Duties & Taxes

United States

Most orders are delivered without additional import charges.

United Kingdom

Depending on order value and local regulations, customs duties, VAT, or import fees may apply. These charges are the responsibility of the customer.

Undeliverable or Returned Packages

Packages returned due to:

  • Incorrect address
  • Refused delivery
  • Failure to collect from the local carrier

may be subject to:

  • Return shipping fees
  • Reshipping charges

These costs may be deducted from any refund issued.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team.

We are always happy to assist and ensure your shopping experience is smooth and enjoyable.

Thank you for shopping with us! 💙